FULL PRICE ITEMS
Items purchased at full price may be returned for a refund, credit or exchange provided the purchase meets the below terms and conditions. Please follow the steps outlined below.
Thatch and Catcher takes pride in our reputation for quality and we will credit, exchange or refund full priced items where:
- the goods are in saleable condition, in their original packaging with all tags intact;
- the goods have not been worn, damaged or washed;
- the original invoice is included as proof of purchase;
- a returns request is made within 7 days from date of purchase;
- approved returns are received at Head Office within 7 days of approval
Please note: There are no refunds on sale items unless faulty.
Items purchased on sale or at a discounted price (including promotional prices) cannot be returned for a refund but can be exchanged or a credit note will be offered.
We will be happy to assist you with an exchange for an item of equal or greater value within our normal returns time-frame. Sale returns must follow the same process as full-price returns. See steps below.
TO RETURN AN ITEM
If you would like to return an item(s), please ensure your item(s) and order adheres to the above terms and then follow the instructions below.
- SUBMIT A RETURN REQUEST
Within 7 days of placing your order please email firstname.lastname@example.org with your full name, invoice number and the product you wish to return.
- WAIT FOR CONFIRMATION
Once you have registered for a return we will assess your request and will notify you of the outcome. We will do our best to get back to you within 24-48 hours of receiving your return request and contact you via phone or email to advise you of the outcome.
- SHIP YOUR RETURN
If your return request is approved we will ask you to post the item(s) to head office within 7 days. Please take care when returning items, sending them in the original packaging. We highly recommend sending your return via express post (a tracking number is required). We will not accept responsibility of lost or damaged incoming parcels and will not accept parcels received after 7 days. Return postage charges are the responsibility of the sender unless the garment is faulty in which case Thatch + Catcher will cover the return postage.